Checking Your Wi-Fi on an iPhone or iPad

The quality and strength of your Wi-Fi or wireless connection can directly affect your video quality. Make sure Wi-Fi is on, that you can see your network and it has a strong signal.

  1. Tap Settings > Wi-Fi, look for your network in the list and make sure Wi-Fi is turned on.
  2. If you are not connected, tap the name of your Wi-Fi network to join and if prompted, enter the password for your Wi-Fi network.
  3. While connected, check the signal strength indicator for your network. You want to see a strong connection. A network's signal strength appears as a set of bars next to its name
    • Dark bars ( ) indicate a strong network connection.
    • Lighter coloured bars ( ) indicate a weak connection.
    • No bars ( ) indicates no signal.
  4. If there is no signal, check your router (or ask your IT/Network Administrator to check).
    • Make sure your router is on and that you are within range. If you are too far from your router you will not get a signal, so make sure you are within range