Installing on an iPhone or iPad

PDF quick referencePDF file

Technical Requirements

Your iPhone or iPad should meet the following standards.

iOS version Version 10 or later
Minimum internet speeds

Upload = 768 Kbps - 1 Mbps per call
Download = 5 Mbps

Testing your internet speed

Your email invitation contains a link that enables you to "test your device" in advance.

Or call your Internet Service Provider (ISP) and ask for a test.

Or try,, or


Installing the App

  1. Open your email invitation and tap the iOS (Apple) link. An "Open in App Store" pop-up appears.
  2. Tap the Open.
  3. From the App Store's Pexip app iconPexip Infinity Connect page, tap Get and follow the on-screen prompts.
  4. Open the app and make sure you follow any on-screen prompts to allow access to the Calendar, Camera and Microphone. In the Welcome screen, enter the Name you want displayed to other participants.
    iOS setup
  5. After completing the install and setup, close the app.
    When you are ready to test or start your video visit, return to your email invitation. (You do not need to open the app – you can start your video visit or test your connection from your email invitation.)