If you have issues during your video visit, Technical Support might ask you to download a log file. This file contains information about your most recent call.
- Click
User menu at the top-right of the video window. - Select Download log.
- A log file will be saved to your browser's default download location.
- The file will have a name like infinity-connect-2024-07-13T12-55-16.017Z.log.
When reporting an incident, please provide as much information as possible. Include details about your videoconference experience and be sure to include the following:
- Time and date when you encountered the error.
- Software version and your computer’s operating system version.
- Screen shots and error message pop-ups.