Testing with your Android Device
Open your email invitation and click the Test Connection link (depending on your computer type and email service, it might appear as a button or linked text). A Welcome to eVisit test screen appears with two sections.
This test can help you determine the quality of your internet connection and how well it will work for videoconferencing. It measures various components including upload and download speeds, jitter, and ping.
- To start the test, in the “2. Good internet connection” section, click . The internet speed test begins.
- Wait a few seconds as the test completes. When complete, four tiles appear with results for Download, Jittter, Ping, and Upload.
- Review the test results.
Download speed measures how long it takes to send a signal to your computer. For a medium-quality call, a minimum of 1 Mbps is required.
Upload speed measures how long it takes to receive a signal from your computer. For a medium-quality call, a minimum of 1 Mbps is required.
Jitter measures the variation in the time for a round trip of sample data sent to and from your personal computer. A small number is a good result.
Ping is the reaction time of your connection. It shows how fast your computer responds to a signal from the test site. A fast ping means a more responsive connection, which means a better video experience.
If the test shows poor results, you might have problems with videoconferencing.
- Try the test a few more times to see if the conditions are constant or if it was a temporary problem.
- Close any apps running on your device that are not related to your video visit. Other apps running in the background can use up your device’s processing power.
- Ask people in your residence to not watch streaming TV, YouTube videos, or play online games while your video visit takes place.
- Try lowering the maximum bandwidth used by the videoconference. See instructions for iPhone/iPad or Android.
- Contact your Internet Service Provider (ISP) to investigate improving the quality of your network connection.
The test screen also contains a link that lets you see how the videoconference will work. Use this test to check your on-screen image.
- Click the Test button in the Self test section.
The test connects you to a videoconference where you are the only participant.
The steps are the same as described in Joining a Videoconference.
- Check your self-view for both the quality of the video signal and your video image. For example, check that your image is:
- Centered with your head and shoulders in the frame.
- Not too zoomed-in or zoomed-out.
- Well lit — lighting should be bright and even.
- To end the test call:
- Tap anywhere in the video image to show the control bar and then tap the End Call () button.
- Tap Disconnect in the confirmation pop-up.
- Tap the Android's Home button to exit the app.