Test with an Android Device

Your appointment email invitation contains a link that enables you to test your internet connection and your video image.

Open your appointment email invitation and tap the link in the Make a Test Call section. A Welcome to eVisit test screen appears with two sections.

The first section lets you test your internet connection. The second section lets you to do a self test.

Testing your internet connection

This test can help you determine the quality of your internet connection and how well it will work for videoconferencing. It measures various components including upload and download speeds, jitter, and ping.

  1. To start the test, in the “2. Good internet connection” section, click . The internet speed test begins.
    Speed test in progress
  2. Wait a few seconds as the test completes. When complete, four tiles appear with results for Download, Jittter, Ping, and Upload.
    Speed test results
  3. Review the test results.
    • Download speed measures how long it takes to send a signal to your computer. For a medium-quality call, a minimum of 1 Mbps is required.

    • Upload speed measures how long it takes to receive a signal from your computer. For a medium-quality call, a minimum of 1 Mbps is required.

    • Jitter measures the variation in the time for a round trip of sample data sent to and from your personal computer. A small number is a good result.

    • Ping is the reaction time of your connection. It shows how fast your computer responds to a signal from the test site. A fast ping means a more responsive connection, which means a better video experience.

If the test shows poor results, you might have problems with videoconferencing.

  • Try the test a few more times to see if the conditions are constant or if it was a temporary problem.
  • Close any apps running on your device that are not related to your video visit. Other apps running in the background can use up your device’s processing power.
  • Ask people in your residence to not watch streaming TV, YouTube videos, or play online games while your video visit takes place.
  • Try lowering the maximum bandwidth used by the videoconference. See instructions for iPhone/iPad or Android.
  • Contact your Internet Service Provider (ISP) to investigate improving the quality of your network connection.