Resolving Video Quality Issues (Android)

There are a number of factors that can affect the video quality in a videoconference. For example, if the video is choppy, flickering, or the other person's actions appear blurred. Review the lists below to understand some of the more common issues and how you can resolve them.

Your internet connection or wi-fi quality might cause issues

  • Test your internet connection using a third party tool (e.g., speedsmart.netOpens in new window / tab, fast.comOpens in new window / tab).
  • If the videoconference is trying to use more bandwidth than your connection allows, there might be video issues. Check your bandwidth usage and if necessary change the maximum usage.
  • Check your Wi-Fi signal. A poor signal, can affect the video quality.
  • Avoid sharing a connection another computer that’s streaming video or file downloading (this consumes bandwidth).

Ensure that your device is not using "battery saver mode" and that your device battery is fully charged

Some mobile devices have the option of using a "battery saver" mode (also called, "low power mode" or "power saving mode"). When turned on, this can slow the device and affect some apps. Or if your battery is low, the video visit might disconnect while in a call or might not be able to start.

For best performance during a videoconference, turn OFF battery saver mode - before starting the call.

See Google Android Help and instructions about battery saver modeOpens in new window / tab.

Your device might be doing too may things at once

Your device might have apps running in the background that use up its processing power and/or bandwidth. To free-up your device, close all applications except those needed for your video visit.

You cannot see your self-view

If you cannot see your self-image, the issue might be your camera. The following might help fix the issue:

If the video is dull or dark, it might be because there is not enough light

  • Good lighting is important for a good quality videoconference.
  • Use a desk lamp to enhance overhead lighting. The extra light helps to lessen shadows and smooth skin tones.
  • Avoid sitting where there is a bright light behind you. For example, do not sit in front of a window.
  • For best results, the light source should originate from behind the webcam and shine on your face.