Installing on an Android Device

PDF quick reference

Technical Requirements

Your Android device should meet the following standards.

Android version	Version 7 or later
Minimum internet speeds	Upload = 768 Kbps - 1 Mbps per call Download = 5 Mbps
Testing your internet speed	Your email invitation contains a link that enables you to "test your device" in advance. Or call your Internet Service Provider (ISP) and ask for a test. Or try speedsmart.net, fast.com, or speedtest.net.

 

Installing the App

1. Open your appointment email invitation and tap the Android link. A Google Play Store "Pexip Infinity Connect" screen appears.
   
2. Tap the Install link and follow the on-screen prompts.
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3. Open the app and make sure you follow any on-screen prompts to allow access to the Calendar, Camera and Microphone. In the Welcome screen, enter the Name
   • The name entered is what others will see during the video visit.
   • The name is saved in the Pexip app settings and used to populate future video visits.
   • To protect your identity and limit what personal information will be seen by others, take the time to double-check that the name is entered correctly and accurately.
   you want displayed to other participants.
   .
   
4. After completing the install and setup, close the app.
   When you are ready to test or start your video visit, return to your email invitation. (You do not need to open the app – you can start your video visit or test your connection from your email invitation.)