Installing on an Android Device

PDF quick referencePDF file

Technical Requirements

Your Android device should meet the following standards.

Android version Version 7 or later
Minimum internet speeds Upload = 768 Kbps - 1 Mbps per call

Download = 5 Mbps

Testing your internet speed Your email invitation contains a link that enables you to "test your device" in advance.

Or call your Internet Service Provider (ISP) and ask for a test.

Or try,, or


Installing the App

  1. Open your appointment email invitation and tap the Android link. A Google Play Store "Pexip app iconPexip Infinity Connect" screen appears.
  2. Tap the Install link and follow the on-screen prompts.
  3. Open the app and make sure you follow any on-screen prompts to allow access to the Calendar, Camera and Microphone. In the Welcome screen, enter the Name you want displayed to other participants.
    . Android setup
  4. After completing the install and setup, close the app.
    When you are ready to test or start your video visit, return to your email invitation. (You do not need to open the app – you can start your video visit or test your connection from your email invitation.)