As part of provincial pandemic readiness for COVID-19, the Ministry has introduced temporary OHIP billing changes for video visits (see OHIP Bulletin #4745).
OTN recommends that physicians use video solutions that can demonstrate they are PHIPA compliant and designed for clinical use.
To keep updated on key notices on virtual care, please monitor our Newsroom.
Virtual Visit Solution Guidance
This technical guidance has been developed to help physicians select a solution that is PHIPA compliant and appropriate for clinical use. This guidance is informed by several provincial pilot initiatives, including the eVisit Primary Care and Partner Video pilots, and extensive consultations with health care organizations, clinicians and virtual care solution vendors.
Physicians who use enterprise video solutions should ensure they have been properly configured for clinical use with patients and are PHIPA compliant. Physicians should also be aware that there are risks associated with using free video solutions that are designed for personal use.
Video Visit Solution Requirements Checklist
Developed by OTN under MOH direction, the following are summary requirements for video visit solutions (see Ministry INFObulletin #4746). Physicians are encouraged to ask video solution vendors to demonstrate that they meet these requirements.
Video solutions should enable:
Video solutions should meet the minimum image quality requirements:
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Video solutions should:
Video solution providers should:
Virtual Visit Solution Vendors of Record
OTN conducted a competitive procurement process that resulted in a provincial vendor of record arrangement for the following solutions. Clinical, privacy and security requirements were subsequently used to inform development of the provincial virtual visit solution requirements.
Please see the Ontario Virtual Care Program billing manual and recent INFOBulletins for up-to-date information about virtual care services which are eligible for reimbursement and any associated technical requirements.
For additional guidance:
Adopting and Integrating Virtual Visits into Care: Draft Clinical Guidance